Privacy Policy

Order details: the pet photos, names, stories, and customization choices you submit when commissioning a keepsake.

Contact and shipping details: the name, email, phone number, and address you provide at checkout so we can fulfil and deliver your order.

Account information: if you create an account, your email, display name, and optional avatar and tagline.

Technical data: basic device and browser information collected automatically to keep the site secure and working.

To design, produce, and ship the keepsake you ordered, and to keep you updated on its progress.

To respond to your enquiries and provide customer support.

To send transactional emails about your order, and — only where permitted — occasional updates you can unsubscribe from at any time.

To protect the site against fraud and abuse.

We use a small number of cookies that are strictly necessary for the site to function, such as keeping you signed in and remembering your cookie choice.

Any non-essential cookies, including future analytics, load only after you accept them in our cookie banner. You can change your mind at any time by clearing the cookie in your browser.

We do not sell your personal information.

We share data only with the service providers needed to run the studio — payment processors, shipping carriers, and our hosting and image-storage providers — and only as far as needed to perform their service.

We may disclose information where required by law.

Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing.

To exercise any of these rights, contact us using the details below and we will respond within the time required by applicable law.

Questions about this policy or your data? Email us at hello@maisenvica.com and we will be glad to help.